Contact Us

All Star Slots Casino gives you multiple ways to get help—choose the option that fits your issue. Use live chat for quick account questions, email for detailed requests, or call the United States toll free number for urgent payment or verification matters. Have your account email, username, and any transaction IDs handy to speed up the process.

• Live chat: available on the site for immediate assistance.
• Email: support@allstarslots.com for receipts, verification, and follow-ups.
• Phone: United States toll free 1 866 456 5287 for banking or urgent cases.

Promo questions? Codes, automatic bonuses, and deadlines explained

Promotions can be automatic or code-activated. Some recent offers require entering a code at the cashier, while others apply after a qualifying deposit. Examples to note: the May Game of the Month requires code MAYGOTM26 and is valid until May 31, 2026, and the Coyote Cash 2 promotion uses code THECOYOTESBACK and runs through May 29, 2026. Minimum deposit rules usually start at $35, and many bonuses carry wagering requirements—check the exact multiplier and contribution rates before you play.

If you’re unclear which bonus applies to a deposit, contact support with a screenshot or your deposit reference, and they’ll confirm your eligibility. All offers are subject to terms and conditions, so always review those before claiming.

Payments and cashouts — what’s supported and how to get help

All Star Slots accepts a wide range of payment options, including Automated Clearing House (ACH), American Express, bank wire transfer, Bitcoin Cash, Bitcoin, Ethereum, InstaDebit, Interac, Litecoin, Maestro, MasterCard, Neteller, Skrill, Tether (USDT), Visa, and ecoPayz. Crypto deposits may qualify for special crypto welcome tiers, while card and bank methods use the standard deposit offers.

If you have a withdrawal issue, contact support with your withdrawal ID and verification documents. The payments team handles bank transfers, card refunds, and crypto payouts, and they can explain any hold or verification steps required.

Game support and technical issues — where to go

If a specific slot or table game behaves oddly, report it with the game title, time, and a screenshot. All Star Slots runs titles from Real Time Gaming; you can read more about the provider.

Want guidance on a popular title? Check the Shelltastic Wins Slots review, and then contact support with any inconsistencies you spot during play.

Wagering, contributions, and bonus eligibility — quick facts

Wagering contributions vary by game type. Typical rates are: slots, video slots, keno, plinko, and scratch cards contribute 100 percent; roulette contributes 40 percent; casino poker games contribute 25 percent; video poker contributes 20 percent; many table and live games contribute lower percentages. Minimum deposit requirements for deposit-based bonuses are generally $35. Some promotions limit free spins cashout to $100, and other offers have separate maximums—check the promotion’s terms.

Support can clarify which games count toward a specific bonus, and they can confirm how your play is being applied to wagering requirements.

Account verification and disputes — steps to resolve quickly

If your account requires verification, prepare a government-issued ID and a proof of address, and submit them via the secure uploader in your account or to support@allstarslots.com if instructed. For disputes, open a ticket with the support team, include screenshots and transaction IDs, and request a ticket number so you can track progress.

For unresolved payment or bonus disputes, escalate politely through support and include all prior correspondence. The casino reserves the right to review, modify, or rescind bonuses if abuse is suspected, so keep communications clear and provide requested documentation.

Read the full casino review and policies to get an overview of payouts, software, and bonus rules. If you need help right now, start a live chat or email support@allstarslots.com—support will confirm receipt and outline the next steps.